Privacy Policy

Last Updated: June 25, 2025

This Privacy Policy describes how Pathlock ("we", "our", or "us") collects, uses, and discloses your personal information when you access our documentation portal ("Documentation") and explains your rights and choices regarding your personal information.

This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection regulations.

1. Information We Collect

We collect the following categories of personal information:

• Account Information: When you register for an account, we collect your email address, name, and authentication credentials.
• Usage Data: We collect information about how you interact with our Documentation, including pages visited, time spent, and features used.
• Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide, maintain, and improve our Documentation
• To authenticate your identity and manage your account
• To personalize your experience and provide tailored content
• To analyze usage patterns and optimize our services
• To detect, prevent, and address security incidents
• To communicate with you about our products and services (if you've consented to marketing communications)
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to provide you with access to our Documentation.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our Documentation, ensuring security, and preventing fraud.
• Consent: Processing based on your specific consent, such as for marketing communications.
• Legal Obligation: Processing necessary to comply with legal requirements.

4. Information Sharing

We may share your personal information with:

• Service Providers: Third-party vendors who help us provide and improve our Documentation.
• Affiliated Companies: Other companies within the Pathlock group of companies.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information as defined under the CCPA.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our Documentation and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request access to your personal information.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information.
• Restriction: The right to request that we restrict processing of your personal information.
• Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to our processing of your personal information.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us at support@pathlock.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. International Data Transfers

We may transfer your personal information to countries outside your country of residence, including to the United States. When we transfer personal information outside the European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses.

9. Children's Privacy

Our Documentation is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us to have it removed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@pathlock.com

12. DPO and EU Representative

For inquiries regarding GDPR compliance, you can contact our Data Protection Officer at dpo@pathlock.com.

Our EU representative for GDPR purposes is: Pathlock EU Representative, privacy-eu@pathlock.com